Remote Monitoring System is a cloud-based and mobile app that remotely monitors the
engineering operations and business processes from a large number of devices
simultaneously. It is designed to control large or complex facilities such as
factories, hydraulic plants, network operations centers, with some degree of
automation. The system receives data from devices, sensors, telemetry streams and
pre-programmed procedures. The system is expeditious to acknowledge and monitor both
digital and analog signals. It is also designed to communicate alarms on unexpected
flow/range of data, maintaining an integral communications for the remote control
and maintenance of the system.
The objective of this case study is to analyze the design process of the Remote Monitoring System app, the challenges it faced, and the strategies it adopted to overcome them. The case study will also provide some recommendations for the future improvement and enhancement of the Remote Monitoring System app.
Remote Monitoring System app is the main interface between the users and the REMOTE MONITORING SYSTEMsystem, and hence, it plays a crucial role in providing a smooth and satisfying user experience. However, the Remote Monitoring System app has faced some common problems, such as:
Complexity The Remote Monitoring System app has too many features and functions that often overwhelm and confuse the users. The app also has inconsistent and complex user flows that make accessing and interpreting the data harder and slower.
Lack of customization The Remote Monitoring System app has a fixed and rigid layout and design that does not allow the users to customize and personalize the app according to their needs and preferences. The app also does not provide the users with the option to create and save their own views and reports.
Lack of interactivity The Remote Monitoring System app has a static and passive presentation of the data that does not engage and motivate the users. The app also does not provide the users with the option to explore and manipulate the data, such as zooming, panning, filtering, sorting, and exporting.
Remote Monitoring System app has undergone a major redesign in 2020, with the aim of simplifying and improving the user experience. The redesign process involved the following steps:
The redesign of the Remote Monitoring System app resulted in the following changes and improvements: